Last Updated: November 19, 2025

These Terms are subject to change by Aria Dolce (referred to as "us", "we", or "our" as the context may require)

 

RETURN & REFUND POLICY

1. YOUR RIGHTS AND OBLIGATIONS

a. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

b. BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS RETURN & REFUND POLICY.

c. This Return & Refund Policy (this "Policy") applies to the purchase and sale of products through www.ariadolce.com (the "Site"). This Policy is subject to change by Aria Dolce without prior written notice at any time, in our sole discretion. Any changes to this Policy will be in effect as of the "Last Updated" date referenced above. You should review this Policy before purchasing any product that is available through this Site. Your continued use of this Site after the "Last Updated" date will constitute your acceptance of and agreement to such changes.

d. This Policy is an integral part of our Terms and Conditions for Online Sales and the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy and Terms and Conditions before placing an order for products through this Site.

2. GENERAL RETURN POLICY

a. Custom Printed and Made-to-Order Products. All products sold by Aria Dolce are custom printed and made-to-order by our Manufacturer. Due to the personalized nature of these products, custom printed orders are generally non-refundable as they cannot be resold. Each item is handmade specifically for your order.

b. Product Variations. As all items are handmade by our Manufacturer, there may be variations between or even within an order. These natural variations in handcrafted products do not constitute grounds for return or refund unless they prevent the product from being used for its intended purpose.

c. Our Commitment. If there is an issue with your order, we will work with you in good faith to come to a reasonable solution in accordance with this Policy and our Manufacturer's quality standards.

3. ELIGIBLE RETURNS AND REFUNDS

a. Manufacturing Defects. Products with a mechanical issue or manufacturer's defect will be eligible for reprinting and re-shipment at no cost to you. A mechanical issue or manufacturer's defect means a flaw in the product that prevents it from being used for its intended purpose, or defects in materials or workmanship as determined by our Manufacturer on a case-by-case basis.

b. Refundable Orders. Orders are refundable when, but not limited to, the following situations:

i. The Manufacturer is unable to produce part or all of your order due to a limitation of manufacturing equipment;

ii. An order is deemed to have a manufacturing defect as determined by our Manufacturer on a case-by-case basis; or

iii. Other circumstances as determined by Aria Dolce in its sole discretion.

c. Excluded Items. Except for products with manufacturing defects as described in Section 3(a), custom printed products are designated as non-returnable and are not eligible for return or refund for reasons including, but not limited to:

i. Change of mind or buyer's remorse;

ii. Incorrect size ordered by customer (see Section 5);

iii. Color variations between digital displays and printed products; or

iv. Minor variations inherent in handmade products.

4. ORDER CANCELLATIONS

a. Production Limitations. Once an order has started production, we can no longer make changes to it or cancel it. We reserve the right to accept or reject cancellation requests in our sole discretion.

5. SIZING ISSUES

Since all garments and products are printed and made-to-order, we cannot replace or remake a product that was not ordered in the correct size. It is your responsibility to:

a. Verify product sizing before ordering;

b. Use the sizing guides and measurement charts provided on our product pages;

c. Check measurements carefully before completing your purchase; and

d. Understand that size-related returns will not be accepted unless the product received does not match the size specifications you ordered.

6. REPORTING ISSUES WITH PRODUCTS

a. Reporting Timeframe. In order to resolve issues with an order, the issue must be reported to us within 10 days of receiving the order. We may not be able to help resolve issues reported after this timeframe.

b. How to Report an Issue. To report an issue with your order, you must email our customer service department at connect@ariadolce.com to obtain directions for returns before shipping your product. When contacting us with an issue, you must:

i. Include your order number in the subject line of your email;

ii. Provide a detailed description of the issue;

iii. Include clear, high-quality photographs that clearly illustrate the problem. If the problem is related to sizing, include a tape measure in the photograph to indicate the issue; and

iv. Provide any additional relevant information requested by our customer service team.

c. No Returns Without Authorization. No returns of any type will be accepted without following the reporting process set forth in this Section 6 and receiving confirmation from us that you may ship your product.

d. Response Time. We will confirm receipt of your email. We may request additional information or photographs if the submitted materials are not clear enough to assess the issue.

7. RESOLUTION OPTIONS

Depending on the nature of the issue, possible resolutions may include:

a. Reprinting the order at no charge;

b. Issuing a store credit for the value of the defective item(s);

c. Refunding the order (in rare cases); or

d. Other solutions as deemed appropriate to your specific situation.

The determination of the appropriate resolution will be made by Aria Dolce on a case-by-case basis, in consultation with our Manufacturer, and in accordance with the nature and severity of the issue.

8. RETURN SHIPPING

a. Manufacturing Defects. The Manufacturer will cover the return shipping cost when an issue is deemed to have been a manufacturing defect. You will be provided with return shipping instructions or reimbursement information.

b. Customer-Initiated Returns. In the case of a return initiated by you for reasons other than a manufacturing defect (if approved in our sole discretion), the return shipping cost will be borne by you.

c. Return Requirements. All returns must comply with the following requirements:

i. Returns must be received within 30 days after the return request is granted;

ii. The return address will be provided by our customer service team based on the product and your location;

iii. Products must be returned in their original condition, unused and unworn;

iv. Returns must include all original packaging and materials; and

v. You bear the risk of loss during return shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

9. REFUND PROCESSING

a. Refund Method. Refunds are processed within approximately five (5) business days of our receipt of your returned merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

b. Refund Amount. Approved refunds will be for your purchase price, less the original shipping and handling costs, unless the return is due to a manufacturing defect.

c. Partial Refunds. Partial refunds may be issued in cases where:

i. Only certain items in an order are defective or eligible for refund;

ii. A partial resolution is agreed upon; or

iii. Other circumstances warrant a partial refund as determined by Aria Dolce in its sole discretion.

10. DELIVERY ISSUES

a. Title and Risk of Loss. Title and risk of loss pass to you upon our transfer of the products to the carrier. Once the Manufacturer receives payment for your order (including delivery fees) and the order is fulfilled and passed to the carrier, you legally become the owner of the products.

b. Delivery Challenges. We work with various postal and courier services to complete delivery of your orders. When delivery issues arise, we will take reasonable actions to help resolve the issue, including contacting the postal or courier service and opening a case with the carrier. However, we are not liable for any delays in shipments.

c. Wrong or Insufficient Address. If you provide an address that is considered insufficient or incorrect by the courier, the shipment may be returned to the Manufacturer's facility. You will be liable for reshipment costs once we have confirmed an updated and correct address with you.

d. Missing Package Showing as Delivered. In the case of a package that shows as delivered, as confirmed by the tracking number, the proper course of action will be for us to open a claim with the postal or courier service on your behalf. We do not remake orders that show as delivered. We will work with you on a case-by-case basis to resolve your specific situation, but we make no guarantee of replacement or refund in such circumstances.

e. Package Damage and Insurance. Once your package leaves the Manufacturer's facility, it becomes the responsibility of the carrier. Damage caused by the carrier or by careless opening is not our responsibility or the responsibility of the Manufacturer. If a package is damaged by the carrier, we can open a claim if the package was insured.

All packages are shipped with standard insurance included in the base shipping price, with the insurance amount varying by postal system. If your package is of high value and you would like to increase the insurance amount, please contact us before placing your order. Additional fees may apply.

f. Enhanced Shipping Options. If your delivery address has historically experienced non-delivery issues, you may contact us before placing your order to request enhanced shipping options such as signature confirmation or special delivery instructions. Additional fees may apply depending on your specific request.

11. DONATIONS AND RECYCLING

In an effort to reduce the environmental impact of returned products, we and our Manufacturer reserve the right to donate or recycle any returned or undelivered items.

12. CUSTOMER RESPONSIBILITIES

You are responsible for:

a. Carefully reviewing all product details, specifications, and sizing information before placing an order;

b. Ensuring all shipping information is accurate and complete;

            c. Understanding that custom, made-to-order products are generally non-refundable;

d. Reviewing this Policy before making a purchase; and

e. Reporting any issues with your order within 10 days of delivery to be eligible for resolution under this Policy.

13. MANUFACTURER'S WARRANTY AND DISCLAIMERS

a. We do not manufacture any of the products offered on our Site. The products offered on our Site are manufactured by our Manufacturer. The availability of products through our Site does not indicate an affiliation with or endorsement beyond our manufacturing relationship.

b. Products are covered by the Manufacturer's quality standards as detailed in this Policy. To obtain resolution for defective products, please follow the instructions set forth in Section 6 of this Policy.

c. ALL PRODUCTS OFFERED ON THIS SITE ARE PROVIDED "AS IS" AND, EXCEPT AS EXPRESSLY SET FORTH IN THIS POLICY, WE MAKE NO WARRANTIES WHATSOEVER WITH RESPECT TO THE PRODUCTS OFFERED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

d. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

e. YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS QUALITY STANDARDS OR OBLIGATIONS TO YOU UNDER THIS POLICY.

14. LIMITATION OF LIABILITY

a. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THIS POLICY, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

b. OUR SOLE AND ENTIRE MAXIMUM LIABILITY FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR SITE.

c. The limitation of liability set forth in Section 14(b) shall not apply to death or bodily injury resulting from our acts or omissions.

15. GOODS NOT FOR RESALE OR EXPORT

You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export, unless Aria Dolce provides prior written consent. You further represent and warrant that all purchases are intended for final delivery to locations within the United States.

16. PRIVACY

We respect your privacy and are committed to protecting it. Our Privacy Policy, available at www.ariadolce.com, governs the processing of all personal data collected from you in connection with your purchase of products through the Site and any returns or refunds processed under this Policy.

17. FORCE MAJEURE

We will not be liable or responsible to you, nor be deemed to have defaulted or breached this Policy, for any failure or delay in our performance under this Policy when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

18. GOVERNING LAW

All matters arising out of or relating to this Policy are governed by and construed in accordance with the internal laws of the State of Wisconsin without giving effect to any choice or conflict of law provision or rule (whether of the State of Wisconsin or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Wisconsin.

19. DISPUTE RESOLUTION AND BINDING ARBITRATION

a. YOU ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR RETURN, REFUND, OR ANY ISSUE RELATING TO PRODUCTS PURCHASED THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

b. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 19. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or this Policy is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

 

c. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR ARIA DOLCE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

20. ASSIGNMENT

You shall not assign any of your rights or delegate any of your obligations under this Policy without our prior written consent. Any purported assignment or delegation in violation of this Section 20 is null and void. No assignment or delegation relieves you of any of your obligations under this Policy.

21. NO WAIVERS

The failure by us to enforce any right or provision of this Policy will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Aria Dolce.

22. NO THIRD-PARTY BENEFICIARIES

This Policy does not and is not intended to confer any rights or remedies upon any person other than you.

23. NOTICES

a. To You. We may provide any notice to you under this Policy by (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

b. To Us. To give us notice under this Policy, you must contact us by personal delivery, overnight courier, or registered or certified mail to:

Aria Dolce
280 Settlers Circle
Sheboygan Falls, WI 53085

We may update the address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

24. SEVERABILITY

If any provision of this Policy is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from this Policy and will not affect the validity or enforceability of the remaining provisions of this Policy.

25. ENTIRE AGREEMENT

This Policy, our Terms and Conditions for Online Sales, our Website Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in this Policy.

26. CONTACT INFORMATION

For questions about this Return & Refund Policy or to report an issue with your order, please contact us:

Email: connect@ariadolce.com

Please include your order number in all correspondence to help us serve you more efficiently.

By making a purchase from Aria Dolce, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.